Frequently Asked Questions

Browse the most frequently asked questions about aviationstack, API features, access keys, data sources, billing and account management.

General

  • What is aviationstack?

    The aviationstack API was built to offer a simple and cost-effective way of accessing global flight tracking data in real-time. More than 5,000 companies worldwide are using aviationstack to power booking platforms, map visualizations and flight tracking applications.

  • Who runs the API?

    aviationstack is a product built and maintained by apilayer, a software company based in London, United Kingdom and Vienna, Austria. apilayer is the company behind popular API and SaaS products worldwide, including weatherstack, invoicely and eversign.

Aviation Data & API

  • How scalable is this API?

    The aviationstack API is built on top of powerful, auto-scaling apilayer cloud infrastructure, making it capable of handling anything from a few thousands requests per month all the way to millions of calls per hour. This efficient setup allows for consistently quick API response times even during times of high throughput.

  • How real-time is aviationstack data?

    Status updates of global, real-time flights are delayed by as little as 30-60 seconds. This low delay and high frequency of data updates is made possible by a real-time data integration with one of the most sophisticated aviation data vendors on the market.

  • Which type of historical flight data is available?

    Our system has been storing millions of global flights permanently ever since day one, enabling the aviationstack API to deliver granular historical flight data, including information about routes, flight numbers, location, dates, times, airports, terminals, gates, aircrafts, and much more. You can learn more by reading our API documentation.

Plans, Pricing & Payment

  • What is the difference between free and paid subscriptions?

    The aviationstack Free Plan offers a way to implement the API in your application and try it out using real-time flight data.

    As soon as your use of the API requires a commercial license and a more advanced set of functionalities, such as historical data or airline routes, you can choose from one of the available paid subscriptions or contact us for a custom solution.

  • Which subscription plan fits my needs?

    The most decisive factor when it comes to your technical requirements is the number of API requests you need to make on a monthly basis. Other factors include license type, HTTPS encryption, access to airline routes, autocomplete features, historical data, and more.

    Signing up for the Free Plan is a great way of getting to know the API and implementing it without any commitments.

  • Which payment methods are supported?

    Payments can be made via credit card (Visa, MasterCard, Discover, Diner's Club, American Express) or PayPal. Enterprise and high-volume customers may request annual bank transfer payments to be enabled. You can change your payment method at any given time in the "Payment" section of your account dashboard.

  • Can I also pay yearly?

    Yes. If you choose annual billing, the total price of your subscription plan will be 20% lower than the total amount you would pay with a monthly payment frequency.

  • How can I change my payment frequency?

    In order to change your billing frequency from monthly to yearly or from yearly to monthly, you will be required to downgrade your account back to the Free Plan.

    Step 1: Navigate to the Subscription page, click "Downgrade" in the Free Plan section and confirm your downgrade. Downgrades are not effective immediately, your premium subscription will remain active until the end of the current billing period.

    Step 2: Once your billing period ends and your account downgrade has become effective, navigate back to the Subscription page and click "Upgrade" in your preferred subscription plan's section. You will now be aked to choose a new billing frequency.

    If you need any assistance changing your billing frequency, please do not hesitate to contact us.

API Access & Features

  • What is an API Request?

    Pricing is based on the number of monthly API requests allowed. Each time the aviationstack service is used to deliver aviation data, one API request is made. In the event that an error should occur, your request does not count towards the monthly volume.

  • What happens if I exceed my API Request volume?

    Users will be automatically notified via email and in their account dashboard as soon as at least 75%, 90%, and 100% of their monthly API quota has been reached. Since we are aware that data requirements may be very variable, your quota may be exceeded by a maximum of 20%.

  • What is the API's uptime?

    Our API's system status is closely monitored around the clock. Every effort is made to ensure the highest possible level of availability and consistency, and we are proud to have an average uptime rate of nearly 100% (99.9%), calculated based on the past 12 months.

    There is a public API status page available at the following URL: status.aviationstack.com.

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